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0Summary

We collect the minimum personal data needed to provide the service, bill paid plans, and keep the platform secure and reliable. We do not sell personal data, we do not run advertising, and we do not host user-uploaded files or photos.

This policy applies to the Mistgate website and any related services that link to it.

1Who we are

Mistgate is operated by Mistgate, the data controller responsible for the personal data described in this policy.

For privacy questions, data subject requests, deletion or export, contact [email protected].

2Data we collect

We collect personal data in a small number of high-level categories. Anything outside the categories below is not intentionally collected.

Account data	Information you provide when creating or maintaining an account, such as email address and display name. Authentication credentials are stored in protected form; we never see them in plain text.
Profile data (optional)	Optional profile fields you choose to provide, including any data supplied by a third-party identity provider when you opt to sign in with one.
Connection metadata	Technical metadata generated when you use the service, such as IP address, user-agent string, and approximate timing of requests. Used to keep accounts secure and to operate the service.
Billing data	If you subscribe to a paid plan, we record the existence of your subscription and its status. Payment instruments (card numbers, billing addresses, tax information) are handled by a third-party payment processor and never reach our servers.
Service data	Data you submit through the product to enable features you have requested. You can review and remove this data through the product interface or by contacting us.
Diagnostic data	Anonymous or pseudonymous information about errors and usage of the product, used to keep the service reliable and to improve it.

We do not collect: precise device fingerprints, advertising identifiers, contact lists, microphone or camera input, location beyond IP-derived geolocation, or biometric data.

3How we use your data

To provide, maintain, and improve the service.
To create and manage your account, including authentication and account security.
To process payments and manage subscriptions.
To prevent fraud, abuse, and unauthorized access, and to comply with our legal obligations.
To respond to support, security, and privacy requests you send us. We do not currently send marketing email.

We do not use your personal data to make solely automated decisions that produce legal or similarly significant effects on you.

4Legal basis

Where the EU/UK General Data Protection Regulation or a similar law applies, we rely on the following legal bases:

Contract: to provide the service you signed up for and to bill paid plans.
Legitimate interests: to keep the service secure, prevent abuse, and improve product quality.
Legal obligation: to comply with applicable laws (for example, accounting and tax record-keeping).
Consent: where required, for any non-essential cookies or communications. You can withdraw consent at any time.

5Sharing & third parties

We do not sell personal data and we do not share it for cross-context behavioral advertising. We share personal data only in the following limited cases:

With service providers that act on our behalf under written data-protection terms (for example, infrastructure, payments, analytics, and error monitoring). These providers may process personal data only for the specific purposes we instruct.
With identity providers when you choose to sign in using a third-party account. The provider receives only what is necessary to complete the sign-in.
When required by law or to protect the rights, property, or safety of Mistgate, our users, or the public.
In connection with a business transaction such as a merger, acquisition, or asset sale, in which case we will notify affected users and honor the commitments in this policy.

A current list of categories of service providers is available on request via [email protected].

6Cookies & similar technologies

We use a small number of cookies and similar browser-storage entries.

Strictly necessary: required to keep you signed in and to protect the sign-in flow. These cannot be disabled without breaking the site.
Preferences: a small entry that stores user-interface choices (such as theme and locale) so the page looks consistent across visits. Local to your browser, never sent to us.
Diagnostics & analytics: a pseudonymous identifier used by our diagnostic tools to group events from the same browser. You can block it with a privacy extension; the site continues to work.

Third-party services you visit from Mistgate (for example, a payment page) may set their own cookies on their own domains, governed by their own privacy policies.

7Data retention

We keep personal data only for as long as we need it for the purposes set out in this policy or as required by law.

Account data: kept while your account is active. On account deletion, we delete or anonymize personal data associated with the account within a reasonable period, except where retention is required by law.
Sign-in sessions: kept only for the duration of a session and deleted at expiry or sign-out.
Billing records: retained for the period required by tax, accounting, and other legal obligations.
Logs and diagnostics: retained for a short rolling window sufficient for operational debugging.

8Your rights

Depending on where you live, you may have some or all of the following rights in relation to your personal data:

access the personal data we hold about you;
request a portable copy of that data;
correct inaccurate data;
delete your data (right to erasure);
restrict or object to certain processing;
withdraw consent where consent is the legal basis;
lodge a complaint with your local data-protection authority.

Many of these are self-service from your account settings. For other requests, email [email protected] and we will respond within the time required by applicable law (and in any case within 30 days). We may need to verify your identity before acting on a request.

9Security

We use a combination of technical and organizational measures appropriate to the nature of the data we process. These include access controls, encryption in transit and at rest where appropriate, monitoring for suspicious activity, and regular review of our practices.

No system is perfectly secure. If you believe you have found a vulnerability, email [email protected] and we will respond promptly.

10Children

Mistgate is not directed to and is not intended for children under 13 (or the minimum age required by law in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has given us personal data, contact us and we will delete it.

11International transfers

Your personal data may be processed in countries other than the one in which you reside. Where required by law, transfers from the European Economic Area, United Kingdom, or Switzerland rely on Standard Contractual Clauses or other recognized safeguards.

12Changes to this policy

We may update this policy from time to time. When we change a substantive item — what we collect, why, or with whom we share it — we update the "Last updated" date at the top of this page and, for material changes, surface an in-app notice or contact signed-in users.

13Contact

Mistgate is the data controller for Mistgate. For privacy questions, data subject requests, or security reports, email [email protected].